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 Home : Wednesday, May 23, 2001
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1 Place your order
2 Your order arrives and your rebate form(s) are posted online
3 Print and return rebate form, with receipt and UPC code
4 Track your rebate's progress online
5 We send you your rebate check 10-14 weeks after we receive your rebate submission.

Customer Care
E-mail our Customer Care Department

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Monday thru Thursday 10am to 8pm EST, Friday to 6:00pm EST

CyberRebate Newsletter
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Happy Customers
Thank you for both your e-mail responses concerning my order. I must tell you that in this day of typical "customer NO service" your CustomerCare department has something to be proud of which many others could learn from if they intend to remain in business long. V.S. 8/8/00

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If you have any questions, we would be glad to hear from you. Due to the turnaround time required for us to answer your e-mail. Please check here to see if your questions are addressed, if not, you may contact us at the addresses listed on the About Us page.

Is This Your First Visit?
How it works
Is this too good to be true? Privacy Policy

Personal Care Customer Service
FAQ & Contact Us

How to Search
How to Order
Return Policy
Order Confirmation

Rates and Policies
Shipping Time
Canadian Customs and Import Duties
Rebate Process
The No-Fear Rebate Process

Miscellaneous Items

Payment Information
Methods of payment
Secure Shopping Cart
Order by phone

Manufacturer's Warranties
What types of products do you carry?
What If I Can't Find The Product I Want?

Is This Your First Visit?

How it works
First you place an order, We ship your products immediately. Orders are generally processed and shipped within one business day. You will receive a receipt (the packing slip) along with the products. Within five days of your order being placed, your rebate forms will become available. To retrieve your forms, please login to your account using the My Account button on the top right of every page and follow the links from there.

Follow the basic instructions on the rebate forms as to how to redeem your rebate check. Once you send in the rebate form, along with a copy of the receipt and the UPC symbol (the bar code attached to each product's packaging), your submissions will be processed and your rebate check will be issued.

You will receive your rebate check within 10-14 weeks from the time that your complete rebate submission is received by us.

Is this too good to be true?
People often ask us how it's possible for us to offer such fabulous prices on so many of our products. They sometimes even hesitate to purchase, thinking, "This site is too good to be true. How can CyberRebate provide such great prices?" The answer is this: when you receive your rebate forms, you will be asked what factors most influenced your buying decision and your opinion of the product. This research is very valuable to us, because it can help us, other Internet stores and product manufacturers understand how to present products on the Internet.

Rest assured that we stand behind our privacy policy - no personal information whatsoever will be provided to anyone. Only general data will be collected.

For those of you who want to know a little bit more about us, we have been doing business on the Internet for over two years. We have thousands of satisfied customers who have received rebate checks through us. And, we have distributed million of dollars in rebate checks to those customers. We have a large, loyal customer base that returns to our site regularly to choose from our expanding product line. Privacy Policy

At, we are committed to protecting your privacy. Our Privacy Policy, which has been certified by TrustE, may be found here.


How to Search
At the bottom of every page is a search option. You can search by product names. Just click on 'Go' to search by price as well. You can search by product names, model numbers, product category, price range, etc.

The Process of Ordering
To order a specific item, click on the Order button that is next to each product. When you are ready to check out, you can review your order and make any changes (update quantity, remove items, etc.). We then ask you to set up an account so that you can return to check the status of your orders and your rebates. (Setting up an account does not automatically subscribe you to our newsletter, unless you request it.) After entering your billing and shipping information, you will once again be asked to confirm that your order is correct. Then your order is processed. Most orders are shipped within one business day.
At any time while you are visiting the site, you can view what you have put into your shopping cart by clicking on the View Order button at the bottom of every page.

Return policy
We provide a 30-day "no questions asked" return policy. You can return any item in its original packaging within 30 days for a full refund. To request a return please send an email to When you contact us, please be sure to include your order number, the product you would like to return and the reason for the return. You will be given a return authorization number (RMA#) and the correct return address. Do not return items to us without first obtaining a return authorization number and the proper return address. Orders returned to the wrong address cannot be credited.

Order confirmation

After you place your order and your credit card has been authorized, you will receive an e-mail confirmation that your order has been processed. You will receive this email one - to - two business days after you place your order.

Shipping Information

Rates & Policies

Shipping Method Shipping Destination Shipping Time Shipping Price
Standard USA - Alaska  2-7 days  $9.99
  USA - Hawaii  2-7 days  $9.99
  USA  2-8 days  FREE  
  USA - Puerto Rico  5-10 days  $13.99
  Canada  5-10 days  $49.99 for the first item. $4.99 for each additional item.

If you wish, you may use a billing address that is different from your shipping address. You will be given this option when you place your order.
Most orders can be tracked. To track your order, check your Account by clicking the "My Account" button at the top of any page.

Shipping Time

Most orders are processed and shipped the same business day. You will receive your order within approximately 2-6 business days after you place your order (in the continental U.S.). Allow an additional 2-3 business days for orders outside the Continental U.S. Orders to Canada will arrive in approximately 5-10 days.

Canadian Customs and Import Duties
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. You should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Rebate Process

The No-Fear Rebate Process™
Using the power of the internet, we now provide you the unique experience of a hassle-free rebate process, minimizing the worries usually associated with mail-in-rebates. No more wondering: "did they get my rebate materials?" or "will I really get my rebate?" and "when?"
Here is an example of how it is done:
  1. Purchase a 10 pack of Sony disks for $11.99 and a Phoebe 56K Modem for $99.99 and receive your order and your receipt.

  2. Access your rebate forms by accessing your Account (click the "My Account" button at the top of any page). Note that each rebate form is unique to your order and to the product you ordered.

  3. When your forms become available, print them out and follow the instructions. Fill out the rebate forms for the disks and the modem and return them along with the UPCs and receipts (a copy of the packing slip, the email confirmation or the order information from your account is OK.). Each submission must have its own unique postmark and rebate code, so do not send multiple submissions in one envelope. Write the rebate code under the return address. On the form, you will be asked a few questions about the products you ordered. This survey is optional. (Suggestion: keep a copy of the rebate submission for your records- we'll honor it in case the original is lost in the mail.)

  4. We then process your rebate submission and mark your record as "complete."

  5. To view the status of your rebate, return to our website and click on "My Account." You will see a list of your current rebates and their status.

  6. Rebate checks take 10-14 weeks from the time we receive your submission to process.

  7. We send you your rebate checks for $11.99 and $99.99 for a total of $111.98. You deposit the money in the bank.

At any point, of course, you can contact Customer Care with any questions about your rebate status.

Don't pay for your gifts! We have created a way to provide our customers with the unique ability to give gifts to friends and family and still get a rebate check. Because rebate offers generally require the original UPC, rebate offers never work for people who want to give the item as a gift because you must cut out the UPC from the package. But now you can.

Here's how: First, email us at the following address:, and entitle your email "Gift Verification Voucher." We will email you a voucher, which verifies that the item you purchased will be used as a gift. With this voucher, you can send us a COPY of the UPC. With these 2 items (the gift verification voucher and a copy of the UPC), there is no need to tear out the UPC from the package; include these with the rest of the rebate submission (i.e., the rebate form and the receipt) and you just did your gift shopping for FREE!

Miscellaneous Items

To fully benefit from our website, we encourage you to subscribe to our newsletter. Subscribers are regularly notified of the latest (and most exciting) rebate promotions that we are running. These promotions are often limited time (or limited quantity) offers. As a subscribers to our newsletters, you will be kept abreast of these limited promotions, and you will capture the greatest deals on our site. To become a subscriber, just return to the home page and enter your email address at the bottom of the screen, where it says "Email Newsletter". (You can return to the Home page from any page by clicking "Home" at the top of the page, or by clicking here.) By subscribing to our newsletter, you will not be entered onto any other mailing lists. It is our policy to never give away your email address or any other information you share with us to any other company.


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Payment Information

Methods of Payment
At you can use all major credit cards. This includes Visa, Mastercard, American Express and Discover. Mail orders are not available at this time.
Checks and money orders are not accepted at this time.

Secure Shopping Cart

When you place orders or access your account information, we direct you to a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of your information is protected against unauthorized access.

Order By Phone
Yes, we can process orders via phone. Please contact us toll-free at 1-866-2REBATE and you will be able to place orders by phone with one of our CustomerCare representatives.


Manufacturer's Warranties
Many of our products come with manufacturer's warranties. In addition, you can return any unopened product within 30 days of the date of purchase.

What types of products do you carry?

Toys, Collectibles, Computer hardware, Computer software, Computer accessories, Computer games, Electronics, Toys, Housewares, Personal care and more….

What If I Can't Find The Product I Want?

If you would like us to carry something that you do not see, let us know. Our customers are our best source for determining which products to offer. So, if you have any ideas, we'd love to hear from you, and we'll look into carrying it. If you have seen it on our site before, it may be temporarily out of stock. It will return to the site shortly. Sometimes an item that is no longer in stock has been discontinued.

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